Ashley Furniture HomeStore

Opinions

• Joana Rocha

  Dec, 25 2017
  ★ ☆ ☆ ☆ ☆
  Very unhappy with our experience. If you're on the market for new furniture go elsewhere. The store staff is wonderful, don't get me wrong. but as soon as you have to deal with corporate it will go downhill. We purchased a mattress which started to breakdown less than a month later! We brought pictures to the store, and were advised to call corporate. An inspector came out, about a month later and determined that it had a manufacture defect. You will be able to get a replacement, he said. Next thing I know someone at corporate is telling me that, "the techs 5 word paragraph is insufficient to determine a manufacturer defect!" The tech wrote. "This is a defective mattress." Today at the store were told that, "corporate is saying that because the indentations on our mattress are only 1" deep, it is not defective enough to get it replaced!" Not sure where that measurement was pulled from? Considering that "the tech wrote a 5 word insufficient paragraph." This was our first purchase at Ashley and it will be our last!

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